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Our Customer Core Salesforce team is leading a digital transformation within our client service solutions, focused on improving efficiency and enhancing the client experience. We work collaboratively to equip service teams with modern tools that enable more effective, informed and personalised support.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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As a Salesforce Business Analyst, you will play a key role in shaping how our service teams support clients, working closely with a Lead Business Analyst, Product Manager and delivery team. You will analyse current service and client processes, help design improved ways of working, and contribute to the delivery of new tools that support a more consultative service model. Your work will help ensure solutions are well understood, clearly defined and deliver real value for both clients and service teams.

What you offer

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• A curious and analytical mindset, with the ability to understand existing processes and identify opportunities to improve how people work
• A strong interest in learning new technologies, particularly customer service platforms such as Salesforce, and how they can improve client experience
• Experience with, or a keen interest in, artificial intelligence concepts and tools, such as virtual assistants, automation, data-driven insights or language models
• Clear and confident communication skills, with the ability to listen, ask thoughtful questions and share ideas with a range of stakeholders
• A collaborative, team-focused approach and a genuine passion for improving experiences for both customers and the people who support them.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.