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Client Solutions Manager

Primary office location
Sydney
Date
20-Feb-2025
Permanent - Full time, Mid-level
Job category
Operations
Join our Sydney-based Client Solutions team within the Commodities and Global Markets (CGM) Futures Division. Our business provides clients with access to Trade Execution, Clearing, Settlement and Deliveries on over 50 Exchanges globally.

Our Client Solutions team is dedicated to delivering exceptional services and innovative solutions to global financial services, commodities, and energy industry customers.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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In this role, you will work closely with sales, front office and operations teams across Australia, Singapore, USA, UK and Europe. You will be the main point of contact for a portfolio of clients to ensure an excellent client experience.

You will be responsible for coordinating the operational setup of clients across execution, clearing, and settlement platforms, ensuring a seamless onboarding experience.

You will maintain proactive and ongoing engagement with clients, identifying opportunities to enhance processes and improve efficiency. Working closely with internal teams, you will design, create, and deliver customized client reports tailored to their specific needs. Additionally, you will facilitate the smooth settlement and delivery of exchange-traded derivatives, and FX portfolio management. As a client advocate, you will collaborate with internal teams to address any issues promptly, ensuring exceptional support and a high-quality customer experience.


What you offer

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  • 7+ years of experience in financial services, including 5 years in a client-facing role
  • Demonstrated client service and excellent stakeholder and relationship management / communication skills
  • Strong attention to detail and the ability to deliver to customers
  • Experience within financial services with a focus on client-facing roles.
  • Ability to work effectively in a team environment and collaborate with colleagues across different regions
  • Proficiency in Salesforce and Microsoft Office Suite (Excel, Word, PowerPoint)
  • High attention to detail and a commitment to delivering high-quality service to customers.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Commodities and Global Markets

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Commodities and Global Markets is a global business offering capital and financing, risk management, market access, physical execution and logistics solutions to its diverse client base across Commodities, Financial Markets and Asset Finance.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

Learn more about Macquarie

Our people blog

Diversity, equity and inclusion

Benefits and wellbeing

Recruitment process