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Join our Banking and Financial Services group and be a part of a full lifecycle team operating, automating and evolving our digital contact centre, built on a modern, cloud-native stack. Software engineering is at the core of what we do – we love all things tech and we are committed to providing the best digital banking experience to our customers.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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You will be at the forefront of operating and enhancing our live, next-generation cloud-based Digital Contact Centre and will pioneer the integration of AI-driven solutions and innovations to transform the user experience and shape the future of the platform. Your team has end-to-end ownership of the systems you build, which includes learning about the business, building and maintaining high quality software in a DevOps manner, helping automate its testing and delivery, and, on occasion, providing production support for the broader team. 

What you offer

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• Hands-on experience with microservices using JavaScript and NodeJS  
• Hands-on experience with unit testing using tools such as Playwright or Jest   
• Demonstrable ability to break down problems and solve them systematically 
• Experience with any of the following is an advantage:- 
• Python programming language
• Cloud technologies, preferably AWS or GCP 
• Twilio, Google CCAAS or Amazon Connect.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• 1 wellbeing leave day per year
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 5 days carers leave of immediate family members on top of annual leave
• 2 days of paid volunteer leave and donation matching
• Voluntary parental medical insurance plan for married employees
• Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.