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Join our People and Culture team in this exciting opportunity and work collaboratively with various teams and departments to ensure timely resolution of inquiries and requests from Macquarie employees. With a passion for customer service and strong attention to detail, you will support the delivery of People and Culture services across the Americas by owning key coordination workflows end-to-end, maintaining strong governance, and driving accuracy and efficiency across time-sensitive processes.

While Macquarie offers hybrid working for many of our roles, this role does require 3 days a week in our office location.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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You will partner closely with the business, to manage priority pipelines, proactively identify risks and gaps in execution, and contribute to process improvements that enhance the employee and manager experience. In addition, you will support a broad range of People and Culture activities including leave administration and return-to-work coordination, exit processes and exit interview administration, maintaining trackers, dashboards, and audit trails, coordinate complex multi-stakeholder approvals, manage audit-ready trackers, and contribute to streamlining and continuous improvement initiatives across HR processes. You will serve as a point of contact for employee and manager queries (via email, phone, or chat), triage requests to the appropriate teams, and ensure timely, accurate resolution and documentation. 

What you offer

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• Ideally 3–5 years’ relevant experience in HR operations, coordination, or customer support within a fast-paced or professional services environment
• Collaborative, team-based work style with strong communication and stakeholder management skills, excellent attention to detail, strong problem-solving mindset, and customer service orientation
• Ability to work autonomously, manage competing priorities, and escalate issues effectively
• Strong proficiency with Microsoft Office including Excel, Word and PowerPoint, with ability to maintain trackers and reporting required; experience with HRIS and case management tools (e.g., PeopleSoft, ServiceNow) is advantageous
• Exposure to leave management, immigration or mobility coordination, and employee lifecycle processes is beneficial

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We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 

• 1 wellbeing leave day per year and a minimum of 25 days of annual leave
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 2 days of paid volunteer leave and donation matching
• Benefits and initiatives to support your physical, mental and financial wellbeing such as medical, prescription drug, dental, and vision insurance; health savings account and dependent day care savings account; life insurance, disability, and other insurance plans; 401(k) and short/long term disability
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Recognition and service awards
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Financial Management, People and Engagement

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Financial Management, People and Engagement (FPE) provides a single interface for Macquarie’s businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group’s financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie’s reputation globally.

Empowering all kinds of bright and driven people

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We are committed to providing an inclusive environment for all that values and respects different experiences, skillsets and perspectives. Macquarie provides access to opportunities for all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable accommodation to individuals who may need support during the recruitment process and employment. If you require an accommodation, please let us know during the application process.