Senior Manager | Variations - - 16668 - Macquarie Group

Play a key role in supporting the home loan lifecycle, our Variations team in Banking and Financial Services are a successful business with a strong and collaborative work culture.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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As a Senior Manager, you will oversee client and employee experience, performance levels and act as the central point of contact for internal escalations. You will play an important role in coaching and motivating high performance outcomes in line with service level agreements and business goals.

Alongside internal stakeholders and leadership, you will deliver process improvement initiatives through your industry knowledge and foster a customer-centric culture throughout. Using your strong risk mindset you will be instrumental in ensuring teams are closely adhering to processes designed to ensure regulatory, customer and community expectations are met.

What you offer

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Ability to lead high performing operational teams, with experience of managing leaders and team members
Demonstrated success in leading process improvement, automation, and service efficiency initiatives
A problem-solving mindset and the ability to make decisions in fast-paced, deadline-driven environment
Passionate about developing and uplifting team members, as well as fostering collaboration across multiple business units
An understanding of the home loan lifecycle (including variations) and credit policy is an advantage.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

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