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Our team plays a vital role in the experience of software development teams in Banking and Financial Services. We are dedicated to continuously improve the environments where our customers (developers) are fully empowered and supported. Your research will directly inform business-wide initiatives to improve our tools, processes, and systems as part of our Software Delivery Lifecycle uplift.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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As a User Experience Researcher, you will apply your classic user research skills to a unique and impactful domain, our internal developer products and processes for engineers in Banking and Financial Services division. You will be a champion for our engineering community, focusing on understanding their world to make it better. You will partner directly with the Product Manager for AI in Software Development Lifecycle (SDLC) Strategy to conduct foundational research that looks beyond surface-level issues. You will dig deep to find the root causes of friction and uncover insights into the developer journey to inform our strategy. Through interviews, observation, and analysis, you will help us understand what a truly great engineering experience looks like and identify the key opportunities to make it a reality. 

What you offer

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• Proven experience in planning and conducting foundational user research, with a focus on discovering the root causes of issues and deeper user insights to inform strategy
• A genuine passion for highly collaborative work, including co-creating research plans, brainstorming, and partnering closely with your manager and peers to refine ideas
• Excellent analytical and synthesis skills, with the ability to translate complex qualitative data into clear, actionable insights
• Experience in structuring research insights in a repository and clearly communicating your findings to your team and direct stakeholders
• A high-level understanding of the Software Development Lifecycle (SDLC) and, crucially, a strong desire for continuous learning and the ability to learn from subject matter experts
• An open and curious mindset, with a desire to give and receive constructive feedback to elevate the quality of the team's research. 

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.