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Our relationship-driven Client Service Wealth team are the friendly and knowledgeable connection between our clients and Financial Advisors. As part of our Client Service and Support division, our leaders and consultants play a critical role in fostering trust and confidence in the Macquarie brand.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

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In this role you will manage and develop a team of dedicated contact centre consultants who provide exceptional service to our customers and advisers on our Wrap Platform and other advised products. In this role, you will lead, coach, and develop a high-performing team, driving continuous improvement in productivity, effectiveness, and quality. You will play a key role in building trust and confidence in the Macquarie brand through meaningful, quality conversations with customers and advisers, while leveraging data-driven insights to identify opportunities for improvement and implement positive change. Additionally, you will manage client concerns with professionalism and ensure compliance with all regulatory requirements.

Note this team operates on a shift pattern between 9am - 7pm.

What you offer

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• 5+ years team leadership experience within a banking and financial services contact centre environment
• Exceptional communication skills that allow you to act as the link between senior leadership and your team
• Proven ability to thrive in fast-paced, dynamic environments, quickly adapting to evolving priorities and challenges while maintaining high performance and efficiency
• Passionate about developing junior team members to provide an exceptional level of service and build their experience
• Knowledgeable within in Wrap platforms (Super and Investments) is valuable
• Experience using live chat platforms is highly regarded.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.