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Production Delivery Manager | Production Assurance and Governance

Primary office location
Permanent - Full time, Mid-senior
Job category
Technology - Project Management / PMO
Our Commodities and Global Markets Technology Production Assurance Team partners across the technology teams to enable change that adds business value whilst ensuring our production systems remain stable and secure. Our focus is on modernising our Technology stack through simplification, optimisation, and effective risk management practices.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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Your role will contribute significantly to the uplift of Production stability across all core Commodities and Global Markets systems and will define, implement, and improve operational processes across the team, which include Incident and Problem management.

Your focus will include deriving metrics to drive long term fixes to issues, identifying and/or developing tools and dashboards for better visibility of the production environment. Identifying opportunities to simplify processes or implement automation initiatives will be a key factor to your success in the role.

What you offer

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  • 5+ years’ of experience delivering operational services, DevOps or driving process improvement initiatives, ideally in a global, complex, cross-functional financial services environment
  • Strong technical problem-solving skills, with experience in one or more of the following areas which may include SQL, Python, VBA scripts
  • Good conceptual understanding of all levels within the technology stack such as operating system, database, and applications
  • Strong Service Management experience and solid understanding of ITIL processes
  • A keen sense of ownership and accountability to directly drive results
  •  Flexibility, resilience, and adaptability in a dynamic environment where priorities shift as we balance across multiple required outcomes in parallel.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Technology

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Technology enables every aspect of our business, for our people, our customers and our communities. Bring your unique perspective and join a global team who is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.


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Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 
  • Hybrid and flexible working arrangements 
  • One wellbeing leave day per year and up to five additional days leave based on length of service
  • Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent 
  • Paid volunteer leave and donation matching 
  • Range of benefits to support your physical, psychological and financial wellbeing 
  • Access to a wide range of learning and development opportunities

Our commitment to diversity, equity and inclusion

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We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.
If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.