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Futures Clearing London is part of a global futures clearing business with affiliate offices in Sydney, Singapore, Frankfurt, New York and Chicago facilitating a 24-hour service to a global customer base who are responsible for (but not limited to) client solutions as well as customer onboarding and clearing. You will be part of the larger futures clearing team, and exposed to all aspects of the futures clearing business.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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As a part of the London Client Solutions team you will be involved in and responsible for the day to day management of your own portfolio of clients acting as a Primary Client Solutions Representative, as well as periodic reviews of client processes, investigating ways to improve, streamline or automate, implementing accordingly. You will also be involved in the development and management of customer KPI’s, investigating root cause issues and subsequently working to resolve. Another aspect of the role you will be part of is conducting regular performance reviews with your own client portfolio, documenting meeting discussions, ensuring follow up and completion of any action points.

Lastly, you will be partnering with the EMEA sales team to pitch for new client business, providing operational expertise and solutions.

What you offer

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• 5+ years’ experience in futures clearing client services, with a proven track record of client service performance and improving inefficient clearing processes
• In depth knowledge and experience of energy markets (European power and gas derivatives market in particular) preferable)
• Engage and communicate with key internal stakeholders as well as external customers
• A strong risk mindset, with a methodical and diligent approach to daily key risk tasks, and the ability to coordinate and prioritise multiple tasks

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Commodities and Global Markets

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In Commodities and Global Markets you will be part of a global business offering capital and financing, risk management, market access, physical execution and logistics solutions to a diverse client base.

Benefits

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Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• Hybrid and flexible working arrangements
• One wellbeing leave day per year and minimum 25 days of annual leave
• Primary carers are eligible for minimum 20 weeks paid leave and minimum 6 weeks for secondary carer
• Paid volunteer leave and donation matching
• Range of benefits to support your physical, psychological and financial wellbeing
• Employee Assistance Program, a robust behavioral health network with counseling and coaching services
• Recognition and service awards

Our commitment to diversity, equity and inclusion

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We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion or belief.