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Our Digital, Data, Reporting and Transformation team is dedicated to building new services within a cloud-first ecosystem. By leveraging product development principles, we provide innovative solutions to multiple business groups. We operate in a collaborative and autonomous environment where team members are empowered to excel and continuously refine their skills.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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As a Service Manager, you will oversee customer service operations across various platforms within a modern DevOps culture. You will manage service operations governance, processes, and execution across multiple squads. Your role will include handling escalated impediments, managing risks, ensuring value delivery, and driving continuous improvement. You will work closely with business stakeholders to manage deadlines, articulate technical challenges, and enhance processes and practices.

What you offer

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• Strong understanding of service operations within a DevOps culture, with experience in managing end-to-end service delivery.
• Proficiency in managing escalations, risk, and value delivery, with a focus on continuous improvement.
• Excellent communication skills, with the ability to articulate technical problems and collaborate effectively with business stakeholders.
• Growth mindset and a passion for learning, with the ability to quickly adapt to new technologies.
• Experience with tools such as Jira Service Desk and Jira Project, and the ability to provide operational dashboards and input on resourcing to address bottlenecks.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Financial Management, People and Engagement

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Financial Management, People and Engagement (FPE) provides a single interface for Macquarie’s businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group’s financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie’s reputation globally.

Benefits

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Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 

• Hybrid and flexible working arrangements 
• One wellbeing leave day per year and up to five additional days leave based on length of service
• Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent 
• Paid volunteer leave and donation matching 
• Range of benefits to support your physical, psychological and financial wellbeing 
• Access to a wide range of learning and development opportunities

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.