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Our Client Engagement and Protection team within Macquarie’s Banking and Financial Services Marketing team is responsible for engaging our clients on topics that impact their financial wellbeing while building ongoing trust and loyalty with our brand. The client engagement function is focused on delivering best-in-class communications that provide useful and relevant information about our products and services, latest content and insights and timely updates to support and enable their financial success. 

This is a 12 month contract role.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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This role will see you deliver communication excellence through the output of high quality, branded, client-focussed written communications for a range of financial products and services, across a variety of mediums including email, digital channels and multimedia formats such as video. In collaboration with ecosystem stakeholders, you will design and write communications that are engaging, compelling and consistent, that also promote and enhance our strategy.

You will act as a brand advocate in everything you do by applying our brand personality and tone of voice consistently across all our channels. You will take every project or communication as an opportunity to uplift the client experience and the way our customers engage with and think about our brand.

You will quickly develop and build trusted relationships with stakeholders across the channel and broader business through skill, influence, and strategic thinking. You will have a deep understanding of our key priorities to deliver excellence in our communication strategies and plans, and leverage data and insights to inform recommendations around the best way to engage with our clients, and working in an agile way.

What you offer

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• 5+ years’ experience within a similar role, supporting and delivering omni-channel marketing campaigns, with a proven background in copywriting, designing and writing client communications with all sentiments (negative, positive, neutral)
• Proactive and strategic approach to communications delivery with a strong action bias
• Demonstrated project management capability, and experience working in large teams to deliver an outcome or change customer behaviour
• Experience working in an agile environment
• Ability to build effective and constructive relationships.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Benefits

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Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 

• Hybrid and flexible working arrangements 
• One wellbeing leave day per year and up to five additional days leave based on length of service
• Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent 
• Paid volunteer leave and donation matching 
• Range of benefits to support your physical, psychological and financial wellbeing 
• Access to a wide range of learning and development opportunities

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.