Senior Service Designer | Contract - - 15177 - Macquarie Group

Join our Strategic and Service Design team in the Banking and Financial Services division to help understand the complexities, find opportunities and support strategic decision making. We have a vision to become the #1 Digital Bank and deliver best-in-class client experiences to our Personal Banking, Deposits, Business Banking and Wealth Management clients.

This is a 12 month contract opportunity.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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As a Senior Service Designer, your role will include understanding and shaping experiences for clients, intermediaries, and staff. We take a holistic end-to-end perspective on unpacking problems, finding opportunities, and supporting strategic thinking and decision making to maximise both customer and business value.

In this role you will work closely with channel stakeholders in Business Banking to frame problems or opportunities by understanding and articulating client and staff experiences, mapping systems, diagnosing and clarifying issues and optionality, and designing preferred futures. You will use a customer-centred approach to design data-led solutions within a complex ecosystem.

What you offer

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5-7 years’ experience in service design, strategic design, and/or experience design and the strong research, design, and strategic communication skills that come with this level of experience
Bachelor’s degree in design (graphic, industrial, HCI, interaction) or equivalent practical experience
Strong portfolio highlighting knowledge and experiences in Service Design across varied users, business problems, and contexts
Ability to work with mid- and senior-level stakeholders to shape project approaches, constructively challenge thinking, and develop concepts and recommendations
Passionate design advocate, you are committed to best practice and sharing ideas and inspiration and advocating tirelessly for the customer through research findings and design outputs
Expertise in using exploratory, generative, and evaluative research to uncover customer pain points and opportunities
Consulting and/or financial services background preferred, with experience in Business Banking a plus

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

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