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Our Client Care team is part of Client Service and Support within Banking and Financial Services and is responsible for providing timely and empathetic resolution of client complaints by phone and in writing. 

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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You will be working closely with clients to build trust and understand their situation, then using your investigative skills to uncover the origin of the issue and provide a mutually beneficial outcome.

With an eye for quality, you will ensure suitable resolutions are provided to our clients and sharing insights to enable continuous process improvement in delivering exceptional client experiences.

What you offer

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• Excellent interpersonal and communications skills
• High level of empathy
• Ability to follow policy and procedures
• Strong sense of client commitment and customer service
• Deadline driven and able to operate in a fast paced environment

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Benefits

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Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 

• Hybrid and flexible working arrangements 
• One wellbeing leave day per year and up to five additional days leave based on length of service
• Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent 
• Paid volunteer leave and donation matching 
• Range of benefits to support your physical, psychological and financial wellbeing 
• Access to a wide range of learning and development opportunities

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.