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Sales Support Manager

Primary office location
Sydney
Date
28-Mar-2025
Permanent - Full time, Mid-level
Job category
Capital Markets, Sales, Structuring & Trading
Join Macquarie’s Commodities and Global Markets Group in their Futures Sales Clearing team as a Sales Support Manager within Australian Futures Broking business. Our team provides operational support to the Futures Broking and Clearing Sales team including client onboarding, daily risk management, management reporting and general sales support for the Futures Broking and Clearing business in our ANZ region.  
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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This role is critical to the smooth execution of the sales support process, with key responsibilities including oversight of our client onboarding (KYC) refresh program and ongoing client management process, to ensure a seamless experience for our clients. You will be responsible for regular management reporting and status updates to keep all stakeholders informed of progress and any issues, credit limits requests, opening new accounts, engaging with clients and legal teams, and initiating cases in the CRM platform. You will partner with our Futures Sales and Broking teams to support all facets of the sales process including annual credit reviews and risk management processes and customer support, while maintaining customer data and documents in the customer database. You will work in conjunction with other teams including Client Lifecycle Management, Clearing operations, Execution Team, and Financial Crime Risk departments to ensure cohesive and compliant operations.   

What you offer

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  • 5+ years’ experience in a sales operations or similar position within a banking or financial services environment.
  • High attention to detail and sound organisation and prioritisation skills with the ability to manage multiple tasks simultaneously
  • Inquisitive mind, comfortable challenging processes with customer experience at the centre

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Commodities and Global Markets

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Commodities and Global Markets is a global business offering capital and financing, risk management, market access, physical execution and logistics solutions to its diverse client base across Commodities, Financial Markets and Asset Finance.

Benefits

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Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 
  • Hybrid and flexible working arrangements 
  • One wellbeing leave day per year and up to five additional days leave based on length of service
  • Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent 
  • Paid volunteer leave and donation matching 
  • Range of benefits to support your physical, psychological and financial wellbeing 
  • Access to a wide range of learning and development opportunities

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

Learn more about Macquarie

Our people blog

Diversity, equity and inclusion

Benefits and wellbeing

Recruitment process