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Join our Tech Assist team, the face of Technology, and provide front line support for all Workplace Technologies and support requests.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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As an enthusiastic and motivated individual who enjoys solving problems, you will deliver a customer focused service in a professional and timely manner, own technology problems and requests, and work with offshore team / vendors where required to deliver positive outcomes for the business.

What you offer

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• Experience working in technology and customer facing roles in a corporate environment
• Excellent written and verbal communication in both Mandarin and English
• Experience using or supporting iPhone and iPad devices, management software and collaboration products such as Office 365, Microsoft Teams and Zoom
• Ability to work in a challenging fast paced environment, demonstrate follow through, ownership of issues, relationship building and a willingness to learn front office technologies
• Experience supporting exchange, market data and OMS platforms, namely KWAY, Bloomberg, Fidessa and Newport is an advantage
• A relevant Cyber Security certification or willingness to undertake a certification that aligns to the TWSE.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Technology

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Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.