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Help provide a superior approach to customer service and join our Manila Technology team as a Service Desk member. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience.

What role will you play?

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As a first point of contact for all staff who require help or information regarding technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology. 

You will provide IT support for technology-based queries across our digital platforms supporting our various businesses globally. The team operate on a 24 x 7 basis and are focused on providing an exceptional customer experience. 

What you offer

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• Technical knowledge of Microsoft 365 including:
• Office, 0365
• Windows 10 Pro and 11
• Active Directory
• Apple IOS/Mac and Android
• Proven experience specifically in providing desktop support to end users utilising a computerised service management ticketing system
• Superior customer service skills and solid interpersonal, written and verbal communication skills
• Diligence to adhere to security, regulatory and compliance processes.

About Technology

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Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.