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Join a collaborative and dynamic group where you'll play a key role in supporting the day-to-day operations of our cutting-edge Governance, Risk and Compliance systems. This is your chance to contribute to a critical function, work with innovative tools and grow your expertise in a fast-paced and supportive environment.

What role will you play?

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You will be responsible for triaging, troubleshooting and responding to user queries on Operational Risk-owned systems in a timely and efficient manner by performing regular user access management, data management and reporting activities to ensure smooth system operations. Collaborating closely with the product change team, you’ll assess the operational impact of system changes and ensure readiness for ongoing support.

Your role will also involve assisting with system testing, documentation and training for enhancements, maintenance activities and upgrades. Additionally, you’ll proactively identify and act on opportunities to improve support processes, driving efficiency and enhancing the user experience.

What you offer

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• Experience in a service desk support role, with familiarity in tools such as JIRA, Confluence and SharePoint as well as advanced Excel proficiency
• Experience in risk management or Governance, Risk and Compliance systems is an advantage
• Strong problem-solving skills with exceptional attention to detail and a commitment to quality
• Effective communicator with the ability to adapt communication style to suit diverse audiences
• Self-starter with a keen interest in understanding user concerns and system functionality
• Tenacious, flexible and capable of working both independently and collaboratively in a fast-paced, results-driven environment.

About the Risk Management Group

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Our Risk Management Group works as an independent, and centralised function, responsible for independent and objective review and challenge, oversight, monitoring and reporting in relation to Macquarie’s material risks. We are a global team that aims to manage the risks of today and anticipate the risks of tomorrow. Our divisions include compliance, credit, financial crime risk, internal audit, market risk, operational risk, aggregate risk and prudential, and central.