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Our team supports service reliability by using data, systems understanding, and process optimisation to improve how we manage incidents, problems, and change. We work across technology and business areas to drive better decisions and stronger operational outcomes.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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In this role you will analyse data, identify trends, and translate insights into practical actions that support service reliability. You will work with stakeholders to understand their needs, improve processes, and shape solutions informed by data and business context. You will have the opportunity to apply critical thinking, especially when using modern AI tools.

What you offer

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• Experience analysing data to draw meaningful insights and support decisions
• Experience working in service reliability, IT operations, or similar environments
• Strong understanding of business processes and how to optimise them
• Advanced capability using Jira and Confluence, including proficiency in JQL
• Familiarity with BI or visualisation tools, modern AI workflows, or platforms such as ThoughtSpot or Sumo Logic.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.