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• Prior experience within a banking or financial services contact centre or operations role, bringing a high level of attention to detail.
• The ability to handle deeply sensitive customer situations with genuine care, patience, and professional boundaries, maintaining a genuine commitment to delivering exceptional client outcomes.
• Strong analytical and investigative skills are required to manage complex estates timelines. You are proactive, able to prioritise, capable of coordinating with multiple cross-functional teams to overcome challenges and finalise sensitive estate matters in a timely and compassionate manner.
• Eager to embrace AI offerings and proactively look for ways to leverage these tools to make our processes smarter and more efficient.
• Excellent organisational skills, strong system experience across multiple platforms, the ability to follow rigorous processes, and the capacity to manage changing priorities effectively within a team environment.
• Professional, clear, and engaging communication skills tailored to navigating complex and emotional client interactions.
  

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance. 

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.