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Application Support Engineer

Primary office location
Permanent - Full time, Mid-level
Job category
Technology - Engineering
Join our Banking and Financial Services technology team, as we are focused on supporting a suite of complex cloud hosted applications. We are not a regular bank, we’re a hyper-scale Neobank with millions of customers. We think like a start-up, with the benefit of having the support of a large, established brand.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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As a Support Engineer, you will help deliver an excellent support experience to our customers by working with them to solve their problems through support tickets. You will also get to work in an environment where modern tools and technologies are applied at scale. You will be exposed to Java, Containers, Cloud Platforms, micro-services, APIs, SQL and NoSQL Databases, Event Streaming, Data Analytics, Test Driven Development, Continuous Delivery and Site Reliability Engineering tools for monitoring, alerting and issue triaging.

What you offer

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  • Previous technical support experience and strong troubleshooting skills
  • Excellent call logging and communication skills
  • Knowledge of Java/J2ee and exposure to cloud based technologies – prior experience on AWS or GCP is a bonus
  • Experience with data integration and/or manipulation projects
  • Proven ability in application debugging using Sumo Logic (or equivalent (Splunk, Dynatrace, Appdynamics, DataDog)
  • Ability to work on a roster-based schedule
  • Demonstrate a working knowledge of Internet and Networking concepts, protocols, and hardware
  • IT qualifications will be highly regarded (i.e., CCNA, MCSA, IT degree/diploma).
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Technology

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Technology enables every aspect of our business, for our people, our customers and our communities. Bring your unique perspective and join a global team who is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.


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Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 
  • Hybrid and flexible working arrangements 
  • One wellbeing leave day per year and up to five additional days leave based on length of service
  • Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent 
  • Paid volunteer leave and donation matching 
  • Range of benefits to support your physical, psychological and financial wellbeing 
  • Access to a wide range of learning and development opportunities

Our commitment to diversity, equity and inclusion

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We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.
If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.