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Operations Team Leader - Personal Banking

Additional office locations
Sydney
Job ID
18638
Date
23-Oct-2025
Permanent - Full time, Mid-level
Job category
Retail Banking
Join our Broker Accreditation team, part of the Personal Banking COO function, an area that is focused on providing a great experience to Macquarie’s Broker distribution partners. Our team is an integral part of Macquarie’s Personal Banking division and works alongside the Broker Sales team to undertake due diligence activities for the onboarding of new brokers, providing them access to distribute Macquarie’s Home and Commercial Lending products
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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As a Team Leader, you will coach, mentor and lead your team to ensure they meet the agreed standards and deliver excellent service to both internal and external stakeholders (e.g. brokers and distribution partners). You will also be responsible for fostering a positive, collaborative team culture encouraging continuous improvement and professional development. You will oversee the end-to-end broker accreditation process which includes managing timely onboarding, in-life management and offboarding of all brokers, all whilst ensuring brokers meet the requirements for a Macquarie accreditation and is within Macquarie’s risk appetite. Where complex accreditation issues arise, you will act as the escalation point and provide resolution in an efficient manner. In addition, you’ll proactively identify opportunities for process improvement, automation and efficiencies, utilising your experience in driving change to execute on these opportunities.

What you offer

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  • Proven experience in broker operations, accreditations, or a similar role within the financial services or mortgage industry
  • Leadership skills with the ability to drive and motivate a team to meet and exceed goals
  • Ability to identify opportunities for process improvement, and experience to drive change
  • Excellent attention to detail, with the ability to analyse information and make informed decisions to drive results
  • Ability to communicate effectively with internal and external stakeholders, and our mortgage broker network
  • Demonstrable experience in managing an operations function, whilst being able to identify and mitigate risks associated with the function.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

  • 1 wellbeing leave day per year
  • Up to 5 additional service bonus leave days per year
  • Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
  • 2 days of paid volunteer leave and donation matching
  • Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
  • Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
  • Access to a wide range of salary packaging options
  • Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
  • Hybrid and flexible working arrangements, dependent on role
  • Reimbursement for work from home equipment

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

Learn more about Macquarie

Our people blog

Diversity, equity and inclusion

Benefits and wellbeing

Recruitment process