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Join our Human Resources Operations team in this exciting opportunity, where you will have direct interaction with employees, addressing their needs and concerns, and work collaboratively with various teams and departments to ensure resolution and delivery of inquiries or requests from Macquarie staff.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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With a passion for client service, you will work in a fast moving and ever-changing environment where you will be given the opportunity to take ownership and accountability for your workload.

Working closely with the People Experience and Business HR teams, you will provide support on a wide range of HR and Operations activities and projects, serve as the point of contact for employee inquiries and concerns (via email, phone or chat) and provide timely resolution within defined SLAs with a high level of accuracy and empathetic customer support.

In addition, you will support on policy queries (e.g. eligibility for further studies support, alternate work arrangements, etc), perform ad hoc tasks (e.g. providing employee data, report analysis, etc. as assigned by the HR Business Partner) and support the ANZ HR team in relation to staff appraisals, career development, promotion processes and Learning and Development matters.

What you offer

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• 2-5 years’ relevant experience from a financial services, insurance or audit firm
• Collaborative, team-based work style with strong communication skills
• Excellent attention to detail with good critical thinking, problem solving and customer service skills
• Ability to work autonomously and escalate issues clearly and concisely where necessary
• Strong Microsoft Office skills, including Excel, Word, PowerPoint and PowerBI
• Ability to interpret complex verbal and written information to identify conflicts of interest and areas of high regulatory/compliance risk
• Experience in using the following HR platforms would be an advantage: Oracle PeopleSoft HR, ServiceNow (case management system), PEGA (starter, transfer and leaver).

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Financial Management, People and Engagement

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Financial Management, People and Engagement provides a single interface for Macquarie’s businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group’s financial activities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie’s reputation globally.

Benefits

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Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 

• Hybrid and flexible working arrangements
• One wellbeing leave day per year
• Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent 
• Paid volunteer leave and donation matching
• Other benefits to support your physical, mental and financial wellbeing
• Access a wide range of learning and development opportunities

Our commitment to diversity, equity and inclusion

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We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.

If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.