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Join our HR team in this exciting role, where you will work closely with the People Experience and various Human Resources teams to provide support on a wide range of HR and Operations activities and projects.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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As a Workforce Planner, you will play a crucial role in ensuring our function operates efficiently. You will be responsible for analyzing historical data to forecast case management volume as well as trends, creating staffing schedules, monitoring real-time adherence to service level objectives, and analyzing data to optimize workforce productivity. The ideal candidate will possess a strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment.

What you offer

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Required Skills and Qualifications:

• Strong understanding of workforce management principles.

• Excellent communication skills, both written and verbal.

• Proven analytical and problem-solving abilities.

• Experience with statistical analysis, forecasting methods, volume trend and predictive analytics.

• Experience in identifying any workforce risks and issues which may affect future demand.

• Proficiency in data analysis and visualization tools (e.g., Excel, Power BI).

• Ability to work effectively in a fast-paced environment.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Corporate Operations Group

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In our Corporate Operations Group, you will work at the heart of Macquarie to deliver for our people, businesses, and their customers. We’re a global, collaborative team with deep expertise in technology, operations, workplace, data, digital, operational risk management, business resilience and global security.

Benefits

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Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 

• Hybrid and flexible working arrangements
• One wellbeing leave day per year
• Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent 
• Paid volunteer leave and donation matching
• Other benefits to support your physical, mental and financial wellbeing
• Access a wide range of learning and development opportunities

Our commitment to diversity, equity and inclusion

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We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.

If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.