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Our vision in the Corporate Operations Group division is to innovate and empower for a better future, this means delivering intuitive technology with people in mind. Our DNA is customer engagement, findings ways to innovate and do things differently, connecting data with engineering driving digitalisation and providing reliable and secure services. Join our Banking and Financial Services Reliability Service Management team and contribute to increasing the availability of our products and services and reducing risk. 

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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As the Service Reliability Manager, you will manage a team to foster our reliability, risk management and operational excellence culture. You will lead a performance-oriented culture driven by positive team dynamics and enable sustainable customer outcomes by delivering on our incident, problem, and change management standards and practices. These standards and practices are based on stable and robust core risk management and service reliability principles, guiding us on. 

You will work closely with the global function, process, and service owners, to achieve our objective of reimagining service delivery and providing laser-like focus on all three fronts; resilience, agility and innovation. 

Responsible for timely detection, investigation, remediation, and reporting of priority technology incidents. Provide insights and analysis of all reliability measurements, while also managing and owning various reliability reporting to product, engineering, executive management and for regulatory requirements. 

Support initiatives for improvements to incidents and postmortem processes, also supporting our change management process and maintain an appropriate risk culture, while facilitating fast and reliable technology change by thinking about the customer.

What you offer

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• Career in technology operations, major incident management, service reliability and delivery
• Experience in regulatory and executive reporting 
• Experience in reducing the impact of priority incidents and providing efficient resolutions 
• Experience identifying control gaps and implementing governance controls 
• Strong commercial mindset, pragmatic, motivated and passionate for Site Reliability Engineering (SRE), AIOps and discovering smarter ways of delivering automated services 
• Proven ability to foster strong collaboration and sense of belonging within the team 

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Technology

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Technology enables every aspect of our business, for our people, our customers and our communities. Bring your unique perspective and join a global team who is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.

Benefits

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Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 

• Hybrid and flexible working arrangements 
• One wellbeing leave day per year and up to five additional days leave based on length of service
• Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent 
• Paid volunteer leave and donation matching 
• Range of benefits to support your physical, psychological and financial wellbeing 
• Access to a wide range of learning and development opportunities

Our commitment to diversity, equity and inclusion

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We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.

If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.