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You will have the opportunity to contribute to operational excellence, and you will be part of a talented global development team providing incident, problem and change management services across Macquarie. As a member of the service management team, you'll manage incidents, support root cause analysis, drive effective communications to end users and technical response teams whilst being at the center of ensuring technology platform availability and driving resolution when incidents arise.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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You will be a central force in driving service restoration when issues occur and

​enhancing your data and analytical capabilities, by mining incident data to identify operational improvement areas and suggesting process improvements. You will support effective change management, ensuring IT changes are understood and change processes are followed. You will learn the technology systems that support the different businesses, giving you insights on how Macquarie operates and deepening your technical knowledge. 

What you offer

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• 2-3 years + experience in an Incident Manager / Service Management role paired alongside strong problem solving, critical thinking, and communication skills 
• ​Experience with ITSM tools (e.g., Remedy, ServiceNow, etc.) 
• ​Ability to multi-task and prioritize among multiple ongoing issues and have a positive working attitude, with a sense of ownership and urgency 
• ​Prior service as an effective team player, as will be working as part of a global team 
• ​An understanding of security, networking, infrastructure, and operating systems will be advantageous but not required; we love to train and develop our staff.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

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At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 

• 1 wellbeing leave day per year and a minimum of 25 days of annual leave
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 2 days of paid volunteer leave and donation matching
• Benefits and initiatives to support your physical, mental and financial wellbeing such as medical, prescription drug, dental, and vision insurance; health savings account and dependent day care savings account; life insurance, disability, and other insurance plans; 401(k) and short/long term disability
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Recognition and service awards
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Technology

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Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.

Our commitment to diversity, equity and inclusion

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We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie provides equal opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance.

Our aim is to provide reasonable accommodations to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know during the application process.