Business Analyst | Omnichannel Enablers - - 13984 - Macquarie Group

We are looking for a Business Analyst to support our Omnichannel Enablers Team. This team is dedicated to designing and delivering solutions on our voice and digital engagement platforms. As part of our mission to become the number one digital bank, we focus on leveraging diverse talents to shape innovative possibilities and drive our business forward.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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As a Business Analyst, you will play a pivotal role in liaising with a varied group of stakeholders and teams to understand complex problems and generate outstanding outcomes for our personal banking clients on our Banking and Financial Services voice and digital engagement platforms.

You will understand our customers' needs, varied business landscapes and processes to clearly articulate and translate business requirements into accurate user stories and technical requirements. You will collaborate closely with the Product Manager to identify the best solutions for prioritised initiatives and features, work with Banking and Financial Services stakeholders, Designers, Architects, Lead Engineers, and Vendors to ensure high-quality and scalable solutions.

What you offer

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Experience working as a Business Analyst on cloud-based or SaaS solutions in large environments (>1000 users).
Proven ability to develop and document functional and non-functional user stories, process flows, and acceptance criteria.
Experience successfully collaborating with a broad range of stakeholders to drive business outcomes.
Demonstrated experience in delivering end-to-end digital solutions.
Strong attention to detail and analytical, critical thinking skills.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

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