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Join our Enterprise Service Management team and contribute to increasing the availability of our products and services whilst reducing technology disruption risk. The integrity and resilience of our services are critical to ensure they are ‘always on’ for our businesses.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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In this role, you will maintain high service quality, adhere to technology standards, implement modern practices like Site Reliability Engineering (SRE), and enhance customer value and service resilience through robust technology processes. You will collaborate globally with various stakeholders and support service delivery. You will ensure focus on resilience, agility, innovation whilst balancing service reliability with new technology trends and digital/data initiatives.

What you offer

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• Bachelor's degree or equivalent related to customer service or technical support;
• 7-12 years of experience in incident management or related fields, with proficiency in IT Service Management (ITSM);
• Proven track record in customer support and team management;
• Experience in leading and coordinating responses to various technology incidents; and
• Strong written and verbal communication skills and familiarity with ITIL, incident and problem management, change management, and process improvement.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Technology

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Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.