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Collections Consultant

Primary office location
Sydney
Date
01-May-2025
Permanent - Full time, Junior
Job category
Administration & Support, Credit, Lending / Leasing / Retail Banking
Join a high performing collections team and utilise your customer service skills and problem-solving ability to deliver positive outcomes for both Macquarie and our clients 
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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Our Collections team are responsible for engaging in calls to Macquarie customers, who have recently missed payments on their contracts. You’ll be responsible for day-to-day collections to reduce delinquency through effective communication, negotiation skills and decision making.

Working in a fast-paced, contact centre environment you will liaise with customers primarily over the phone and via email, resolving matters of outstanding arrears. You will confidently and effectively negotiate results that are commercially viable and in-line with Debt Collections Guidelines and internal processes.

What you offer

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  • Excellent communication skills
  • Problem solving skills
  • Ability to meet deadlines and multitask
  • Capable to utilise both phone and web-based chat simultaneously
  • Learning mindset
  • Client service focused

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Banking and Financial Services

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Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

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We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

Learn more about Macquarie

Our people blog

Diversity, equity and inclusion

Benefits and wellbeing

Recruitment process